By engaging our services or placing a Prime merchandise order, you agree to the following legally binding terms regarding fulfillment, payment, and billing disputes.
1. Service Evaluation and General Payment Terms
- Initial Evaluation: Prime Consulting Services offers a free, non-commitment initial evaluation of your diminished value claim. You will not be charged until you decide to pursue your diminished value claim and submit payment.
- Agreement to Terms: By submitting payment, you explicitly agree to our Terms of Service Policy.
- Other Services: Payment for merchandise purchases is due upon order, and all other services are due within 14 days of the invoice date. Additional fees may apply depending on the scope of work requested.
2. Custom Merchandise & Service Refund Policy
Due to the custom, made-to-order nature of our physical goods and the specialized nature of our advisory services, there are no refunds.
- Custom Merchandise Final Sale: Every physical custom item is made-to-order and cannot be resold. We do not accept returns, modifications, or exchanges for buyer’s remorse, design preference changes, or ordering mistakes (such as choosing the wrong size, color, or quantity).
- Third-Party Fulfillment: Our merchandise is manufactured and shipped directly by trusted third-party partners. Because this production process is automated and handled externally, orders cannot be canceled, altered, or redirected once submitted.
- Support and Replacements: If you are having issues with your order, please reach out to us, and we will do what we can to support you. If a custom physical product arrives damaged or contains a manufacturing defect, you must report it within 7 days of delivery with clear photo evidence. Verified physical defects will receive a complimentary replacement of the exact item originally ordered.
3. Customer Responsibility for Chargeback Fees
We always strive to resolve billing issues directly, quickly, and fairly. You must contact us immediately to resolve any discrepancies before initiating a formal dispute with your bank or credit card company.
- If a customer initiates a chargeback or payment dispute for a legitimate transaction, the customer is fully responsible for reimbursing us for the original invoice amount.
- The customer will also be charged a $25.00 administrative chargeback fee to cover the processor penalties and internal handling costs we incur during the dispute process.
4. Obligation to Rectify Outstanding Balances
A chargeback or payment dispute does not erase a legal debt or obligation to pay for services rendered or products delivered.
- If a chargeback is executed, the customer is expected to immediately fix the payment issue and ensure full payment is successfully delivered to us.
- Alternative payment methods (such as a different credit card, wire transfer, or certified check) must be provided within 5 business days of the dispute notification.
- Failure to resolve an outstanding balance resulting from an improper chargeback will lead to the immediate suspension of services, referral to a third-party collections agency, and reporting to major credit bureaus.
For support, please contact us at contact@prime-ri.com.